The Handy Movers Policies

LIABILITY
:
We are responsible ONLY for our own NEGLIGENCE. We assume NO responsibility for loss or damage to good cause by deterioration, and act of GOD, and act of government, or any other cause beyond our control. Our responsibility is strictly limited to $0.60 per pound, per article and no more than $90.00 per article, whichever is LESS.

INSURANCE:
BASIC COVERAGE- at 60 cents per pound per article insures recover at 60 cents multiplied by the weight of the items or the carton it’s packed in. Thus, if an items weighing 20 pounds is lost or damaged; you can recover $12.00 for that item (60 cents X 20 pounds). This is very minimal protection and your goods are probably worth considerably more. This is very minimal protection is included in the mover’s rate.

The basic insurance is available to all of our customers at no additional cost. Your shipment is automatically covered for $0.60 per pound per article, unless you purchase FULL valuation insurance. Full valuation insurance must be purchased at least TWO business days prior to move day.

The actual or/and full valuation insurance is available at www.movinginsurance.com or similar. 

All coverage excluding basic coverage has a deductible.

VALUABLES:
We are NOT RESPONSIBLE for the contents of drawers, containers, or other items of a similar nature that are NOT PACKED by our employees. Further, we are NOT RESPONSIBLE in any way for CASH, JEWELRY, SECURITIES, DOCUMENTS, or other items of extraordinary value, even when packed by our employees. These are moved by the company at the SHIPPER’S RISK, unless specifically listed, inventoried, and documented in advance and adequate protection for same has been secured.

FRAGILE:
We are NOT RESPONSIBLE for damage to fragile items unless we are paid to PACK and UNPACK them. These items include but are not limited to glass, china, mirrors, lamp shades, slate, pictures, marble, etc. There may be an additional cost for the packaging of these items.

CLAIMS:
All items shall be inspected by shipper at the completion of the move. Any claims of damage or non-delivery must be made in writing within 9 months of the move, and must be accompanied by a PAID IN FULL receipt of all charges, copy of the billing of lading, claim form, and letter describing grievances, lost or damaged items. The company shall have the right to INSPECT AND REPAIR any damaged articles and it shall be the sole discretion of this company, with the advice of a qualified repairman, as to whether an alleged damaged article should be repaired, replaced or the shipper paid cash compensation.

SERVICES:
Our services are provided on an HOURLY BASIS. You will be charged for the actual time it takes to complete the move. The total labor time will consist of the following: Loading (at pickup(s), Drive time (which will be doubled), between each of the pickup/delivery locations, and unloading (at destination(s). The start time begins when we arrive at the starting point. The time ends when the movers have completed the move. There is no charge for the travel time from our office to the starting location and from the final destination to our office.

OVERTIME CHARGES:
Overtime charges will apply to any moves over eight hours at time and a half, and double time over twelve hours.

APPLIANCES:
We recommend that all appliances be inspected and serviced by a qualified service company, for safe movement. If you choose to have the movers move it as part of your move, we are NOT RESPONSIBLE for damage to the mechanical functioning parts whether or not insurance is purchased. These items include, but are not limited to SAFES, PIANOS, WASHERS, DRYERS, TELEVISIONS, REFRIGERATORS, DISHWASHERS, FREEZERS, ETC. If you choose to have the movers move the above items, it will be at your own risk.

FLAT PANEL TVS:

If you would like us to move your flat panel TV. Please leave your TV plugged in, the movers will verify it's working condition, then relocate it (with or without a box). Please note: If we cannot verify that it is in working condition, we will not be held liable for it's condition at the destination. Flat Panel TV Boxes are available for purchase at $8.00 each.  

LIVE PLANT POLICY:
As a general rule, we prefer to not transport live potted plants. Our main concern is for the well-being of the household/office furniture that we transport. In order for us to maintain a standard of cleanliness on our trucks, we cannot relocate live potted plants, as many plants pose a threat of pests, insects, parasites, etc. An exception is if the pots are empty and clear of soil. We recommend that you call a local Gardener or Landscaper to make arrangements for the relocation of your plants. Please note that we do make exceptions in certain circumstances; please call the office to inquire.

FUEL SURCHARGE POLICY:
Due to the increase of diesel and gas prices we added a fuel charge to our charges. We do our best to keep the hourly rates and the fuel surcharge as low as possible, please call the office for our current fuel surcharge rate.

RESERVATION/CANCELLATION FEE:
Reservation/Cancellation Fee: $50.00 - This fee reserves your date and time on our calendar. If you cancel your move for any reason, we keep this fee. It will otherwise be refunded within two business days after your move.

RESCHEDULING POLICY: We are flexible, and can change your move date as many times as needed, it is based on our availability. We require at least (3) business days notice to reschedule your move date. Otherwise, the reservation fee will be refunded within two business days after your move.

PAYMENT TERMS:
ALL CHARGES ARE STICTLY C.O.D. THIS IS CASH, DEBIT OR CREDIT CARDS, INCLUDING VISA, MASTER CARD, AMERICAN EXPRESS, OR DISCOVER. NO PERSONAL CHECK ACCEPTED.

PRIVACY POLICY:
Privacy Policy as of: August 1, 2013 Policy: The Handy Movers is committed to protecting the privacy and accuracy of your personally identifiable information to the extent possible, subject to provisions of state and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize disclosure, personally identifiable information is not disclosed without your consent. Disclosure of Collected Information: The Handy Movers will not disclose or share, without your consent, personally identifiable information, except for certain explicit circumstances in which disclosure may be required by law. Your personally identifiable information will not be distributed or sold to third-party organizations. Mailing address: P.O. Box 231032, Pleasant Hill, CA 94523

Questions? Call: 925-849-6035 or email: thehandymovers@aol.com